Refund Policy

1. Who Processes Payments

Payments for Temar are processed by Paddle.net Market Ltd ("Paddle"), acting as Merchant of Record. When you purchase a subscription or Pass pack, your contract for payment is with Paddle. For billing issues, disputes, or VAT receipts, contact Paddle directly at paddle.com/support.

2. Monthly Subscription Plans

New subscriptions: You may request a full refund within 14 days of your first payment if you have not consumed any Pass credits. Requests after Pass consumption or after 14 days are not eligible.

Renewals: Subscription renewals are non-refundable. You may cancel at any time through your account settings or via Paddle's customer portal to prevent future renewals. Cancellation takes effect at the end of the current billing period.

Unused Pass credits at cancellation: Monthly-allocated Passes are forfeited on cancellation and are not refundable. Top-up pack Passes (purchased separately) remain accessible until expiry.

3. Pass Top-Up Packs (One-Time Purchases)

Top-up packs are refundable within 14 days of purchase if no Passes from the pack have been consumed. Once any Passes from the pack have been used, the purchase is non-refundable. Passes expire 12 months from the date of purchase.

4. Consumed Pass Credits

Pass credits that have been consumed in exchange for AI operations are non-refundable. This includes cases where the AI output was not to your satisfaction, as the computational cost has been incurred. If you believe a Pass deduction occurred due to a technical error on our part, contact [email protected] within 7 days and we will investigate.

5. EU and UK Consumer Rights

If you are a consumer in the European Union or United Kingdom, you have a statutory right to withdraw from a digital service contract within 14 days of purchase. By purchasing and immediately using the Service (including consuming any Pass credits), you expressly request early performance of the contract and acknowledge that your right of withdrawal is lost upon first use.

6. Billing Errors

If you were charged incorrectly (e.g., charged twice, or charged the wrong amount), contact [email protected] within 30 days. We will investigate and, where confirmed, issue a correction through Paddle.

7. How to Request a Refund

Email [email protected] with the subject line: Refund Request — [your email address]

Please include:

• Your account email address
• The date of purchase
• The amount charged
• The reason for your request

We aim to respond within 3 business days. Approved refunds are processed through Paddle and typically appear within 5–10 business days depending on your bank.